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What is Emotional Intelligence?
Emotional Intelligence, or EQ (as
distinct from IQ, Intelligence Quotient), describes
an ability, capacity, or skill to perceive, assess, and manage the emotions
of one's self, of others, and of groups. Studies have shown that, as
a predictor of leadership success, EQ is considerably more reliable than
IQ! At its most basic level, EQ consists of two realms of competence:
personal and social; and two types of action: awareness
and management:
- Personal competence includes:
- Self-Awareness: Recognizing and understanding your emotions
in the moment, as well as your tendencies across time and situation.
- Self-Management: Using awareness of emotions to manage
response to different situations and people.
- Social competence includes:
- Social Awareness: Understanding the perspectives of other
people including their motivations, their emotions, and the meaning
of what they do and say.
- Relationship Management: Using awareness of one's own
emotions and the emotions of others to manage relationships to a
successful outcome.
The EQ Framework†
It is important to note that one's IQ is generally acknowledged
to be stable over time, whereas EQ can be trained and grow over time.
(Just like there are IQ tests, there are instruments that purport to
measure one's
EQ, but many experts question the subjective nature of such testing.)
The understanding of what makes someone Emotionally
Intelligent is valuable for everyone, no matter what the social setting:
the workplace, the home, or other venues for human interaction.
Understanding the complex input-response patterns of
the brain can help us change those patterns that are not desirable, and
enhance those patterns that are valuable to us in social settings. Our
workshops cover this information in a manner that helps individuals understand
the physiological origins of Emotional Intelligence.
Gain a basic understanding of how Myers-Briggs theory
and emotional intelligence relate to each other, and how Teamswork uses
both to enhance communications and coach team leaders »
Contact Teamswork to
learn more »
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